A complete set of instructions for projector set up and operations are included with every rental. We have also enclosed all the materials needed for the repackaging and return of the rental to ClarkPowell. In the event you have questions not covered in these instructions, or experience a problem with your rental we are available to assist you.

For rental support call toll free  1-866-595-3368

Q: How do I place a rental order?
A: Select the product for rental and days / options needed then call us toll free at 866-595-3368.

Q: What are my options for orders and payment?
A: We accept most major credit cards. Open accounts available upon credit approval.

Q: Do you accept company purchase orders?
A: Yes, to apply for an account just fill out the online application.
You will be contacted within 7 to 10 days. You may also apply by fax at 336-760-1820 or phone at 866-595-3368.

Q: What are the terms of rental, where can I see them?
A: Our rental contract may be viewed and printed at http://www.ezav.com/terms

Please take the time to read the terms; submission and final verification of your order constitutes agreement with, and acceptance of, these terms and conditions.

Q: My presentation is in the afternoon, I arrive in that city on the morning of the big show, When should I have the order delivered?
A: We always recommend having the time to practice your presentation fully. Our rates are designed so that an additional rental day will not be a budget breaker, If you do not wish to travel with the equipment, we ship via UPS for delivery by 5pm local time the day before your rental.

Q: How much is shipping?
A: Shipping to and from your designated location Monday thru Friday is available using your UPS account or can be included with your rental rate at a set fee depending on the projector selected. These rates include the freight for destination and return with a standard delivery time by 5:00pm the day before your rental to most areas (depending on UPS delivery guidelines). Deliveries and return pick-ups to/from residences, on weekends or same day (Dash) delivery will incur additional charges. Call us for these rates. In most cases adding an additional day to your order is more cost effective than a same day delivery, but emergencies do happen!

Q: My presentation is critical, how can I be assured that everything will go according to plan?
A: Plan ahead, place your order well in advance, have your delivery made 24hrs prior to the Presentation for practice and testing.
*** for absolute coverage of a mission critical presentation, consider  ordering a second rental package as a back-up.***

Q: I do not want to carry the order with me when I travel, what can you do?
A: When placing your order, you can designate any delivery location served by UPS as long as you make arrangements with that location for acceptance of the delivery. Call us for details.

Q: My risk assessment department is concerned about damage liability, our insurance will not cover this, what can we do?
A: You may purchase a full coverage (no deductible) insurance policy at the time you place the order for a small additional charge. Insurance is required, if you choose not to select our insurance we will need an insurance certificate faxed to 336- 760-1820 prior to shipping of your order.

Q: I have special needs for delivery or return, what can you do?
A: We will be happy to make arrangements, just call us at 866-595-3368.

Q: How do I know this projector will handle my presentation?
A: We have selected the SONY LCD line just for this reason, one of the models offered will meet your needs. For projector specifications just click on the projector image on the rental page. Keep in mind the resolution needed, ambient room light levels and the image size required for the audience size.

Q: There is no projection screen at my clients location, what should I do?
A: In some cases, when color reproduction and contrast are not critical issues you could project on a white/neutral colored wall or board, but for the best possible image reproduction you can add a Draper portable screen option at the time you place your order (good for small audience).

Q: I have set up the projector, but it will not work! What do I do?
A: Read the set up instructions enclosed with your order, check your cables and connections, make sure your source computer is set up for an external monitor (usually the FN key and the F5 or F8 key), or call support toll free at: 866-595-3368.

Q: My presentation went great, but how do I return the equipment?
A: Return materials are included with the order, return shipping paper work, instructions,  just keep all materials and packing sent with the order and repack as received, attach the enclosed UPS label and call the number supplied. If called before 6pm local time a pick up will be made that day.

Q: What if my order is damaged in shipping?
A: Call support toll free at 866-595-3368 one of our support personnel will work with you to expedite a replacement.

Q: I am concerned about online orders, security and information privacy, what are your solutions and policy for these?
A: All orders are handled via our SSL server for maximum security. All information given to Clark-Powell with your order will be held in the strictest confidence, we do not share client information with any outside entities.

Q: I have questions and issues not covered here, what can I do?
A: Call us! We will be happy to answer all your questions or make special arrangements.

Toll Free: 866-595-3368

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